Earlier today, six new upholstered chairs were delivered to the reading room. These chairs, which were purchased from Polanco Home Furniture on Richmond Road, were manufactured in southern Ontario and are covered in a stain-resistant fabric. As a result, these chairs should last much longer than the original chairs. The chairs look even better than we had expected.  Several owners have already been up to try out the chairs in the reading room, and all have given the chairs rave reviews. Thanks again for your assistance on this matter

The sectional looks AMAZING. I am so happy. This upholsterer is a magician.  That combined with your fabric selection prowess makes this a total winner 

Mandy and her team make it very easy to decorate a house. Mandy has an amazing style sense and a store full of beautiful furniture and accessories, most of which are made in Canada. And, if she doesn’t have it in her store, it can be ordered custom. The furniture is high quality for a reasonable price. I hate shopping and Mandy made it so easy by eliminating the need to have a designer and then going to many stores. When Mandy is not in the store, Coral steps in with great customer service and Zach and his team make the delivery and set-up process such a pleasure. I am so thrilled with Mandy, her team and the décor that I even told someone about her in a dream!

We are so happy with all of the furniture that was delivered this week from our order. I am totally in love with the blue couch, it’s like a beautiful jewel in our living room! The matching ottomans are also great and the blue leather ottoman is perfect. Everything is such excellent quality. (As were the delivery staff!)

Hi Mandy, The chair is absolutely gorgeous and I am thrilled with the way it looks in the bedroom. It really brings out the turquoise colour in the bench. Thanks so much for all of your help.

Words cannot express how pleased we are with the beautiful sofa and ottoman that was delivered today! Zach was amazing! So polite and his knowledge of the furniture and the care of the sofa etc. was so helpful! Once the room is all setup I will send you pictures! Hope to see you soon for accessories and decorative throw pillows! Well worth the wait! Thank you for all you help and expertise!

So delighted with my recent purchase at Polanco! I love my new sofa, but was equally pleased with the efficient and knowledgeable service I received. The delivery was right on time, and the employees were very polite and helpful. Definitely will look to you first for any further home decor needs. Thank you!

I had an idea of what I wanted for my dining area but it wasn’t until I collaborated with Mandy at Polanco that our design became our reality. I ordered a dining table and sideboard that were just delivered today. I am absolutely thrilled with these pieces. The quality of the wood, the design of each piece, the colour, their functionality and the uniqueness of my new dining furniture is above and beyond my expectations. I’m absolutely in love with these and highly recommend Polanco for any home design and/or furniture needs.

Just wanted to let you know that Matt and the boys just finished with our delivery. The products all look amazing and as always they took special care bringing each item in the house. They are a true pleasure to have in our home.

My furniture arrived and it was worth waiting for! It is gorgeous and my apartment looks completely different – a complete makeover. The three young men who came were absolutely delightful. I had a chat with your son and learned that my old furniture will go to a good home. I am so pleased because it would have been a shame to throw it all away.

Hi Mandy, I wanted to thank you so much for coming over this morning you always make me feel so good solidifying the choices. I look around this house now & we are so grateful for what we have done with you here to make this house look great. It’s what I said to you this morning we want to make it look the best that it can so please even if you have some ideas in your mind going forward don’t be shy to suggest. Lou is with me on this one, we take pride in where we live because we enjoy home, there is nowhere else we would want to choose for our home than your store Polanco & you being the strength of that business…….have a nice evening

Our sincere appreciation for the delivery of the table. It is perfect!! We are very pleased for the exchange and all you did to make it happen. Thank you!! As always, Zach and his crew were impeccable in their handling of things so a big thank you to all of them as well. Thanks so much and we will see you soon!

I just got home to see the console table and it is exactly what I was looking for – it looks amazing in the space and matches the coffee table perfectly. Thanks so much – can’t wait for the ottoman to finish the room!

I just wanted to tell you that I absolutely love everything. The furniture looks wonderful, and we are so happy to have it. BTW…the service was amazing…such nice young men!

Just wanted to let you know that the couch turned out so nice and fits perfectly into our room. The boys delivered and set it up very professionally as well!  Thank you for your help.

Hi Mandy, I left you a message on your store phone & your cell. This is a wow, Lou & I are hyper ventilating, everything was worth waiting for the sofas are unreal the colour, fabric all of it, the ottoman is absolutely beautiful & is the same colour as the sofas. Please when you have a chance you have to see how this room has changed thank you so much. Lou & I are grateful for all of the help you have given us. The cushions I think are perfect, the cream colour in them are a perfect match to the fabric on the sofas. Mandy I’m as excited as I can be. Now the orange chair has to be recovered & we do need a nice tray for the Ottoman. It just keeps going & going. We love your store & you for your personalized service & what you do to make a home very comfortable. You are the best & the only store in Ottawa we would ever go to for furniture, decor & service.

Hi Mandy, hope you had a great Thanksgiving weekend. By the way I love the chandelier & pendants so much I can’t wait to open the lights at night they are so beautiful & different.

I am so…excited and happy with the sofa, the bedroom set and last but definitely not least, the beautiful pink chair. I will cherish that pink chair for sure. Everything looks amazing and fits so well in the rooms, the colours are perfect!!! Zach and Alex did an awesome job in delivering and setting everything up.  They are both so professional, so friendly and made it all look so easy. Your son is such a wonderful young man and I thoroughly enjoyed chatting with him. Thank you so very much for your expert advice, kindness and patience in making this such a wonderful experience. You truly are the best!!!

It’s absolutely BEAUTIFUL. We are so so so happy!  Thank you so so much for making our home so cozy!

It’s so perfect!!! Thank you! And delivered by the nicest boys.

Congratulations Mandy. Mike and I are very appreciative of all the design advice, lighting, tile, fixtures, furniture selection and trouble shooting you provided when we did our renovation. I could not have done it without your help. Congratulations again.

Just wanted you to know that we just LOVE our new sectional and thanks for all your help and patience while we were back and forth on configurations. Mandy, your son and his crew did a great job moving things and showing us how to take care of it as well as take the two sections apart and put them together. It sure makes the room and so great to have it for our Christmas guests.

Blair and I just wanted to say a BIG thank you to you, Steve and your son for delivering the beautiful table and chairs yesterday. We are grateful to have seating for Christmas and your generous gesture will allow us to host Christmas dinner. Thank you, thank you!

Just got my gorgeous table and chairs and I would like to acknowledge that your son is very professional and explained really well what I needed to know about my new purchase. No wonder you are busy, your service is excellent.

Cec and I would like to thank you very much for helping us make our house a beautiful home. We get a lot of compliments.

The chair looks fantastic…so happy to have it. Also, how nice the delivery boys were and thoughtful in that they remove their shoes at the door without being asked. It’s also a pleasure having something delivered by Polanco.

Mandy, you worked your magic…… and the chairs and rug are gorgeous! They are perfect. Thank you so much. We are very happy.

Steve and Zachary did an amazing job of bringing the mattress up our bendy stairs, not a scratch and they are so wonderful to talk to.

Thank you Mandy! I think you are amazing, honest, you tell it as it is & have brought us to enjoy this house so much. We will continue to improve & it will always be with you at your store with your experience. It’s so enjoyable for someone like me who loves home decor. Keep doing what you’re doing, it’s the best.

To the Renfrew’s, Thank you so much for everything. It’s because of you I have a beautiful home and great new friends. Life is good! xo

Thanks you for all your help over the past few years to help us with our furnishings. We’re so happy to come home every day to see and enjoy it all! Much better than an empty new house! Thanks again! We LOVE EVERYTHING!

Lou & I want to thank you so much for your creative & most of all professional expertise during this time of helping us bring our home to another taste of furniture. We are so happy with the contemporary modern, clean cool & such a fresh look in here. Pleasing to the eye & comforting for relaxing, your honesty throughout made the experience a pleasure. You have such an eye for decor & did put us in the right direction, creating everything to our liking. Your outside associates are exceptional we thank you for having them do work for us. I will & always recommend you, your store Polanco to anyone I talk to about re-doing their home.

Thanks again for all your assistance as we transformed our living room. Your time, flexibility and expert advice all contributed to the successful modernization of our space. We are absolutely thrilled with how everything came together.

Hi Mandy, just to let you know the texture on this carpet is so cozy we absolutely love it. I am so happy you found the sample & we ordered it, it’s perfect for the furniture and the size for the room is also perfect. Thank you for telling us to go up in size, the colouring could not get any better than this. We are looking forward to the paint, the cabinet and the mirror, it will be so nice in here once it’s all pulled together with the cushions, it’s exciting for us.

I absolutely love the sofa. It’s perfect. The size, the fabric and it’s super comfortable. Glad I waited and stuck with the plan!

Good morning!  Thank you for everything you do for us – your time, patience, knowledge, understanding, just to name a few.  We were talking yesterday about your memory of the details of our home and your ability to draw from your knowledge and make suggestions about what would work best for us and our home.  It’s quite remarkable and we’re very thankful you’re part of making our home comfortable and beautiful! Enjoy your day!!

I hope you and your family are doing well! I am really happy and grateful for all you have done. Shopping was amazing and I had wonderful advice. Delivery and making sure all furniture was properly put in the space was again wonderful. Their work was perfect. I got you a panorama picture for you to get the whole thing. I’m really pleased with the final result. I tried to put the sofa on the window wall and the chair in the hidden corner: works well too. The table fits nicely and making the light fixture looks like it needs more bling! Thank you so much for everything you did. Everything looks great and the whole experience was wonderful. I can’t wait to see the kitchen stools!

Manfred and I would like to say thank you for your help and the delivery of our coffee table and the dining room table. We are pleased with the results. We will be sure to visit Polanco again when it is time to chose the remaining chairs for the dining room.

Dear Management and Staff: Please allow me the opportunity to thank you formally for facilitating the replacement of our sofa cushions. When we first purchased our sofa and ottoman, we were tremendously pleased with our purchase and the added bonus of the sale price. On all of our visits to Polanco we are always impressed with the courteous and helpful service provided by you and your staff. Once again, thank you.

We recently purchased a dining room set, a kitchen table, and a large decorative mirror from Polanco Furniture. We had been looking for furniture for a very long time and had visited many different stores in the area without success. We are very pleased with our purchases and particularly impressed with the extraordinary service we received from Mandy Renfrew. Not only did she help us find furniture that met our needs, she came to our home on two separate occasions to help integrate our purchases with our existing decor. She also provided invaluable decorating advice that really helped us bring our rooms to life. We sincerely appreciate Mandy’s great service and the professionalism of all the staff at Polanco Furniture.

A big thank you, Mandy, and your company (Polanco Furniture Inc.) for turning my dull, plain, rather shabby apartment, into one of beauty, comfort, and style. It was in desperate need of a make-over & I had no idea how to do this. All I had to do was put everything in you very capable, expert hands. I really appreciated all the time, care, and attention you gave to it and to me. You got rid of all my old worn out furniture, recommended the changes, and made sure that everything was delivered, arranged, and set up properly, including hanging my pictures, mirror, and arranging my keepsakes. I was even able to get the pillows, vase, and flowers that I wanted to blend in with my decor from your store. I do love one stop shopping. Also a big thank you to your very personable & capable delivery guys, Steve and Zach. Thanks again, Mandy, for my beautiful, classy, comfortable home.

Thank you again for guiding me through the furniture world on Saturday. I had such an amazing time. I no longer feel overwhelmed by this process.

Just a short note to thank you immensely for helping me decorate my living room. I definitely could not have done this without your advice, expertise and patience with me. I feel so much more relaxed and relieved and am so looking forward to the arrival of my new furniture in May. There will be at least one “completed” room in our condo. Now, I will feel more comfortable entertaining “ the people.”

As customers since the spring of 2013 my wife and I would like to take this opportunity to thank Mandy and the staff at Polanco Home Furniture & Interior Decor Solutions for all their exceptional services.  Our many purchases guided by Mandy created our dream home.  Her skills were evident by the fact that she stood behind her product and had a real interest in our choices maximizing their impact and longevity.  We were not viewed as one time customers and that mattered most to us.  We greatly appreciated Mandy’s professionalism, warmth, and ability to simplify matters.  We will continue to call Mandy and Polanco to address any new design plans for our home.  We ABSOLUTELY recommend the Polanco team!

My wife & I would like to thank you for your excellent service in repairing the sofa.  Within three hours of our conversation your Home Furniture Repair Specialist, Peter, was on site & working his magic.  He was polite, professional & a pleasure to have in our home.  Most importantly to us, the repair was everything we could have hoped for.

A note of appreciation. It will soon be 10 years that we have had the opportunity to work with Polanco Furniture and Interior Decor Solutions. Our bedroom, living and family rooms have exactly the feel we wanted. Thank you to Mandy and Steve for their service and kindness.